Customer Service and Sales Initiator
Are you seeking to further develop your career with a fast growing and successful company?
Do you enjoy talking with people and get satisfaction from helping others?
Do you thrive in working in a social, fast-paced and dynamic environment?
BC&P requires a unique talent for an integral customer service role in their Miami based marketing team. We are looking for a candidate with a can-do attitude and a desire to make a difference.
As the Customer Service Agent, you will deal with all incoming leads whether they have been generated by yourself or by any other chosen method. This will include making contact via face to face marketing channels and making sure that the lead is seen right through to the closing deal in the most appropriate manner.
You will also be responsible for:
- Ensuring that the brand standards are met across all platforms.
- Promoting the brand and its values at all opportunities.
- Build and maintain collaborative relationships with customers to ensure Customer Experience priorities are delivered upon as agreed by our client.
- An exemplary solution oriented customer care ethic.
- Passion, enthusiasm, with a great customer service ethic and high problem-solving skills.
- Excellent spoken and written English, additional European language is desirable.
- Able to work well under pressure with good time management and multitasking skills.
- Able to manage results through others and maintain a positive, productive work environment.
Experience & Skills:
- Fluent in both written and spoken English
- Passionate about helping customers
- Ability to assimilate data and information in order to answer customer queries
- Ability to Complete tasks with speed and accuracy
- Excellent communication and problem-solving skills
- Independent, self-motivated and reliable to maintain high-quality work without supervision standards
You will be expected to:
- Focus on the customer
- Strive for results
- Plan and organize efficiently
- Communicate effectively
- Apply Strategic Thinking
If you are passionate about improving the customer experience of our clients, then send us your resume today to play a part in our transformation journey and your career!